Erica Nedziwe is a client service specialist at Michigan State University. Nedziwe and the ContactMSU team answer the university’s main number, 517-355-1855, 24 hours a day, seven days a week. Averaging nearly 280 contacts a day, the client service specialists are a vital information hub for the Spartan community and beyond.

Topics addressed by the ContactMSU team range from admission questions and transcript requests to event details and final scores of athletic games. The team also serves as the initial point of contact for facilities and maintenance calls around campus and monitors the emergency alarms in research areas and residence halls.